SHIPMENT & DELIVERY
WHERE DO YOU DELIVER TO?
Standard shipping Fee of R100 in South Africa.
We ship worldwide. Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.
HOW LONG DOES DELIVERY TAKE?
Merchandise will be sent within 7 working business days for standard delivery anywhere within South Africa.
Standard International shipping will take 7-14 business days.
*Please note that Lelles Fashion is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package origin and destination.
WHERE IS MY ORDER?
You will receive an email/text once your order has been dispatched which will contain tracking information.
If you have any further questions regarding our Shipment & Delivery Policy,
please take a look at Terms & Conditions/Delivery or contact us on firstname.lastname@example.org
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 14 days of delivery.
- Items must be unworn and unwashed.
- PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL.
- Shoes must be tried on indoors.
- Items must have all Lelles Collection tags attached.
- You must obtain proof of postage just in case your order is lost on its way back to Lelles Fashion.
- Items must be returned at the customer’s expense.
- The refund will not include any delivery charges you have paid.
- We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
HOW DO I RETURN AN ITEM?
You will find a return form and retour address sticker enclosed in your original package. On this form you can specify which item(s) you wish to return + your personal information. Make sure you enclose this form when you ship the items back to us. On the return sticker you will find our address, you need to put this sticker on top of the package and you are good to go.
If you haven't received the address sticker and/or return form please contact us on email@example.com
*Please note that items must be returned at the customer’s expense.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 20 days for your parcel to be returned to Lelles Fashion. We will send you a confirmation email once it has arrived. If you haven’t heard any communication from us after the 20 day timescale, please contact our Customer Care Team with your order number and details of the items returned.
CAN I EXCHANGE AN ITEM?
We currently don’t offer exchanges to our customers. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.
If you have any further questions regarding our Returns Policy, please take a look at Terms & Conditions/Returns or contact us on firstname.lastname@example.org